7th Annual Global Shared Services Conclave

Shared Services Forum (SSF) with RvaluE Consulting as knowledge partner, has conceptualized and has been holding the annual Global Shared Services Conclave for six consecutive years now. The key objectives of this event are to capture, recognize and disseminate awareness/ impact of Business Transformation Strategy (BPT) by Global Indian Organizations through Shared Services, both captive and hybrid, thereby fully leveraging the best practices from global shared services and off- shoring operations. Download Event Brochure

Past Conclave Events – 2011 to 2016

The journey of SSF began in 2011 with the purpose of sharing the knowledge which was resident with a few leaders of the shared services and outsourcing industry. This journey so far has been extremely successful with its focus progressively widening from Business Process Consolidation (BPC) to a more holistic Business Process Management (BPM). Participants take back not only a  myriad of experiences with regards to strategic execution of BPM, but also connections and awards that bring in ‘Culture’ and ‘Value’ to the Industry.events-2017

The Global Shared Services Conclave event is one of its kind in India, with a winning combination of renowned panel of speakers, and attended by leaders from across the country, followed by an extremely charged-up evening of celebrations for Excellence Awards & Recognition for Leaders & Organizations across the Globe.

Key Speakers


The agenda of BPM & Shared Services Conclave 2017 has been categorized under three streams:

  • Workshop Panel Discussions & Case Presentations, and Knowledge Sharing Interactions,
  • Felicitating BPM Achievers, Excellence Awards & Recognitions, and
  • SSF Publication on Business Process Transformation Trends

Excellence Awards, Recognition & Felicitations


The last decade has seen the emergence of true adoption of BPM & Shared Services in India. It is possibly the beginning of a new era where we are challenging existing legacies, and building an innovative Global India. The time is now ripe for Excellence Awards & Recognition to those who have delivered Business Imperatives using the power of Process Discipline. With this intent, Shared Services Forum, has instituted BPM & Shared Services Excellence Awards and Recognitions. These have been established to honour & promote Process Discipline and transformative strategies for demonstrating winning practices.

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BPM Publication

  • Spreading Awareness & Encouraging Adoption through SSF Publications

The Conclave events also serve as the launch pad for SSF Publications, another robust platform of the forum, wherein industry insights, best practices, shared services journeys, innovations, case studies and white papers on BPM adoption are shared for enabling enhanced business outcomes. They become reference points to pioneering thoughts in BPM implementation in Global India.

An SSF Publication on Current Trends of Business Process Transformation and Shared Services

This year, SSF will release a comprehensive publication that captures some of the current trends of Business Process Transformation and Shared Services in the Industry that have been immensely successful despite challenges in the face of changes.

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Sponsorship Request

Keeping in view your keen business interest and to expand business process management adoption across industry verticals and functions, we invite your organization to be a Partner at this prestigious conclave, awards and publication. We attach the available sponsorship options & benefits. SSF, being an organization focused on creating awareness, capturing, consolidating and dissemination of BIC practices of BPM for the Global India, depends largely on support from enlightened leaders like you as well as organization such as yours to carry out its management development initiatives

Shared Services Forum’s Annual Conclave Partner Organizations in the previous years

For Sponsorship/ any query related to the event or SSF, write to conclave@sharedservicesforum.in


Who would attend

  • C-Suite Executives, Finance Controllers, Heads of HR/ IT/ Supply Chain
  • Entrepreneurs of the Rural Sector
  • Business strategy Leaders/ Managers
  • Senior functional managers from multiple functions like, Quality/ Process Excellence, Finance & Accounting, Corporate Compliance, Supply Chain & Logistics, Information Systems, Human Resources
  • Managers/ Leaders from  Shared Services /BPO  – F&A, HR, Supply-chain, Operations
  • People managing CPCs of Banking/ Financial Services/ Insurance operations

Key Takeaways for Delegates

The Conclave will be attended by 100+ delegates. Speakers (Business Leaders having experience of leading transformation) will share their experience. The key takeaways are:

  • Necessity to reflect on the business process transformation strategy for your organization
  • How to assess, build and move up the Process Maturity Index in your Enterprise Function
  • How to ensure efficiencies across the company through highly integrated work flows
  • Learn from SSC success stories to drive Business Process Transformation strategy for your organization

For Registration click here


Conclave Overview

The last six conclave events reinforced the belief that success stories of global shared services and adoption of BPM in Indian Corporations is the best possible way to disseminate the value of Business Process Management (BPM) and its linkage to Business Impact.

In this fast-paced changing world, since organizations are required to deal with the challenges of Agility & Cost Optimization, Customer Experience, Digitization, Transformation, and Capability Development, they are realizing the urgency of bringing in BPM practices to deliver on such business imperatives. Accordingly, in the current era of growth and globalization, organizations are drawing upon global ‘best in class’ practices from overseas as well as off-shoring business operations and adapting to make them ‘best in context’ Business Process Transformation strategies that enable them to swiftly achieve the goals.


Knowledge Partner

Shared Services Forum (SSF) leverages the immense global and India BPM industry experience of RvaluE in multiple domains, across many functions and in all forms of operating models. They come with a strong association with the BPM ecosystem within India – Global Captives, Indian Corporations, Shared Services, BPO Majors, Pioneering Research & Publications, Industry Models & Standards etc., and draw upon their expertise to enable SSF to become a unique platform for enabling BPM Excellence in Global India.

Contact Us

Corporate Office

D-75, Upper Ground Floor, Malviya Nagar,
New Delhi – 11 00 17, India
Phone: +91-11-2667 4814/4920
E mail ID: conclave@sharedservicesforum.in
Website: www.sharedservicesform.in

Venue & Timing

Date: Friday, November 24, 2017
Venue: Le Meridien, New Delhi DESIRE HALL, LE MERIDIEN
Registration: 0900 – 0930 Hrs
Panel Sessions: 0930 – 1700 Hrs
Excellence Awards & Recognition: 1700 – 1800 Hrs
Cocktail & Dinner: 1830 Hrs onwards